Managed and co-managed IT, cybersecurity, Microsoft 365, networks, phones, and project delivery. CyberGarde helps public-sector teams keep essential systems working, with one accountable point of contact.
South Florida onsite support · Remote support by scope · Defined project delivery
Your agency should not have to manage a different handoff for every technical problem. Build a service scope around the systems, people, and projects that need attention.
Keep staff productive without stretching your internal team. Help desk, workstation support, onboarding, printers, patching, and day-to-day troubleshooting.
Support coverage, escalation paths, and an organized issue backlog.
Strengthen access, endpoint protection, firewall administration, and security monitoring. Review gaps, prioritize remediation, and coordinate incident-response planning.
A prioritized action plan with clear technical ownership.
Support email, Teams, SharePoint, OneDrive, identities, and licensing. Plan migrations and tenant changes around users, access requirements, and continuity.
A scoped migration or administration plan, validation, and handoff.
Connect offices, public facilities, and field locations. Diagnose switching, wireless, internet, firewall, and cabling issues with coordinated field support.
Network documentation, tested connectivity, and an issues list.
Maintain server and storage environments, review backups, and plan recovery priorities. Include restore testing and recovery documentation in the agreed scope.
Recovery procedures and documented validation results.
Configure cloud phones, number porting, call routing, voicemail, staff applications, and meeting-room technology. Support Nextiva and RingCentral environments.
Documented call flows, configuration, and user handoff.
Install and troubleshoot cameras, recording systems, connectivity, and remote viewing. Coordinate network, power, and field-service dependencies.
Device status, repair records, testing, and project closeout.
Scope website updates, web applications, forms, and workflow automation around departmental needs. Address accessibility, data handling, and integration requirements during planning.
Defined requirements, test criteria, and a maintainable handoff.
Turn a backlog into a practical roadmap. Coordinate assessments, office moves, equipment refreshes, asset inventories, vendors, budgets, and modernization projects.
A phased plan with scope, responsibilities, and progress reporting.
Capabilities and deliverables are selected for your environment. Licensing, equipment, access requirements, and third-party dependencies are confirmed during scoping.
Start with the gap you need to close. We can work alongside internal IT, manage an agreed support scope, or deliver a specific project with a clear handoff.
Add day-to-day support, onsite assistance, specialist work, or project capacity. Your IT team keeps the responsibilities it needs to retain.
For teams that need extra hands and technical depth.
Put users, systems, routine maintenance, and vendor coordination into a defined support model with escalation paths and regular reporting.
For agencies that need a consistent IT service partner.
Scope a migration, network upgrade, office move, camera restoration, or digital-service project around milestones, testing, and closeout.
For planned improvements and targeted remediation.
Responsibilities, dependencies, and acceptance criteria.
Progress, open issues, decisions, and next actions.
Configuration notes, inventories, and support ownership.
CyberGarde is led by Rubensky Calixte, CISA, CISSP. The focus is practical: understand the issue, communicate the risk, coordinate the work, and give your team a clear view of what happens next.
Access, continuity, and change risks are part of the conversation, not an afterthought.
Our public-sector support includes camera, network, documentation, and vendor-coordination work.
Make the next decision with a clear understanding of the environment, the impact, and the work involved.
Review users, sites, systems, recurring issues, and the requirements your agency needs to satisfy.
Separate urgent fixes from planned improvements. Agree on responsibilities, timing, and deliverables.
Schedule changes, work with relevant vendors, document progress, and test the agreed outcomes.
Provide a documented handoff and address ongoing support needs within the agreed engagement.
Planning a scope of work or an upcoming procurement?
Start with your requirements, locations, and target timeline.
The right engagement starts with clear expectations on coverage, access, scope, and ownership.
Yes. Co-managed support can add help desk capacity, specialist assistance, field work, or project delivery while your team retains its internal responsibilities. We agree on access, ownership, and escalation paths before work begins.
Not for every engagement. A defined assessment, repair program, migration, or modernization project can be scoped separately. Ongoing support is discussed based on your agency’s needs.
CyberGarde is based in Coral Springs and serves Broward, Miami-Dade, and Palm Beach counties. Onsite coverage, remote support, travel, and any work outside South Florida are confirmed during scoping.
Response targets, escalation contacts, coverage hours, and any after-hours support are defined in the agreed service scope. We discuss the impact of each system before recommending a support model.
We review access approvals, personnel screening, data-handling requirements, documentation, and procurement conditions during scoping. Responsibilities and required evidence are confirmed before work is accepted.
Share your organization, locations, approximate user or device count, systems involved, priority issues, and target timing. Include a public solicitation number when relevant. Do not send passwords, security-sensitive diagrams, or restricted records through the public contact form.
Tell us what needs attention: daily IT operations, cybersecurity, Microsoft 365, a network upgrade, phone systems, a facility issue, or a new technology project.
Email help@rubencalixte.com
Please use the public form only for non-sensitive project information.